The Wall Street Journal

Salesforce Not Taking Survival for Granted in AI Era, Top Strategist Says

The company’s venture-capital arm has about $1 billion committed to AI startups alone

Salesforce has been pivoting to AI agents—systems that can perform tasks on behalf of users in addressing customer service, marketing and business procurement needs.
Salesforce has been pivoting to AI agents—systems that can perform tasks on behalf of users in addressing customer service, marketing and business procurement needs. Photo: brendan mcdermid/Reuters

Salesforce is a giant in its field, but Peter Schwartz, one of its top strategists, isn’t taking survival for granted in the era of artificial intelligence.

The unprecedented pace of change brought by AI is forcing the software maker to reinvent itself, or risk being put out of business, said Schwartz, chief futures officer of Salesforce.

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